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Reshaping Your Business with Web 2.0 by Vince Casarez, Billy Cripe, Jean Sini, Philipp Weckerle
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 Written by a team of experts from the Web 2.0 community and Oracle Corporation, this innovative guide provides a blueprint for leveraging the new culture of participation in an enterprise environment. Reshaping Your Business with Web 2.0 offers proven strategies for the successful adoption of an enterprise 2.0 paradigm and covers the technical solutions that best apply in specific situations. You will find clear guidelines for using Web 2.0 technologies and standards in a productive way to align with business goals, increase efficiency, and provide measurable bottom line growth. |
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Oct-12-2008
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What's the Secret: To Providing a World-Class Customer Experience by John R. DiJulius
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 What's The Secret? answers the question and reveals how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis while the majority of businesses struggle with getting much smaller teams to do it right. But this book doesn't just reveal what the best customer service companies do; it reveals how they do it. |
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Sep-28-2008
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More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back by Kevin Stirtz
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 Keep your customers coming back again and again!
If you want to grow your company, the best way to start is by increasing customer loyalty. According to one study, a 5% growth in customer loyalty can lead to a growth in profits of anywhere from 25% to 95%. Numerous studies have shown you can keep existing customers for a fraction of the cost of acquiring new ones. So increasing customer loyalty makes sense. This book gives you real-world examples, tips, tools and advice on how to get started.
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Sep-11-2008
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Working the Clock: How to Win the Race for Productivity and Profits with Workforce Management Technology by Lisa Disselkamp
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 No one disputes the challenges facing business, industry and health care such as a squeeze on profit margins, an increasingly competitive labor market, and more and more regulations to deal with. This book explains how the latest software can use data from time and attendance and related business systems to create visibility into the work environment at every level. The result is potential problems and unnecessary expenses often can be headed off before they occur. |
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Sep-01-2008
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That's Customer Focus!: The Overworked and Underappreciated Manager's Guide to Creating a Customer-Focused Organization by Ray Miller, Laura Miller
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 Differentiate your business by sharpening your customer focus or risk giving your competitors a competitive advantage. The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a customer-focused strategy. This book provides detailed, step-by-step instructions on what you need to do to create customer focus throughout your entire organization. |
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Aug-16-2008
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