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| Williams-Sonoma, Inc. Selects NetSuite SuiteCommerce for its Multi-channel Global Commerce Platform |
NetSuite Inc., a provider of cloud-based financial / ERP software suites, announced that Williams-Sonoma, Inc. has selected NetSuite SuiteCommerce as the multi-channel retail and business management platform for its global expansion into Australia. Williams-Sonoma, Inc. went live on NetSuite SuiteCommerce to power four newly-launched and individually-branded ecommerce storefronts in Australia, combined with NetSuite Retail Anywhere POS as the point-of-sale solution. Williams-Sonoma, Inc. implemented NetSuite's CRM capabilities to support customer care center sales and support functions and utilized NetSuite's ERP capabilities to manage procurement, order and inventory management, order reconciliation, fulfillment-based revenue recognition, and financial reporting.
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[Full Article]
May-19-2013 |
| ForeSee Introduces the Next Generation of Net Promoter Score (NPS): The Word-of-Mouth Index (WoMI) |
ForeSee, a provider of technology-driven customer experience analytics, introduced the Word-of-Mouth Index℠ (WoMI℠): The Next Generation Net Promoter Score (NPS®). While NPS was designed to provide a metric to measure customer loyalty, it falls short by only measuring “likelihood to recommend”-- inaccurately assuming that if someone is not recommending, they are detracting. WoMI evolves NPS by measuring both likelihood to recommend and likelihood to detract from a specific brand. WoMI delivers on the promise of NPS by creating a more precise, accurate and actionable measurement. This allows organizations to take action to foster more positive word-of-mouth and decrease negative word-of-mouth by increasing customer satisfaction and improving the overall customer experience – taking NPS to the next level of usefulness by providing actionable data.
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[Full Article]
May-19-2013 |
| TeamSupport Launches All-New Integration with Salesforce CRM |
TeamSupport.com, the award-winning creator of one of the leading customer support software suites, announced the launch of its newest feature: an all-new integration with Salesforce CRM. TeamSupport’s new Salesforce integration provides two-way data flow. Now, when a user creates a help ticket in TeamSupport, it will automatically create a case in Salesforce. Likewise, when a case is created in Salesforce, it will automatically create a ticket in TeamSupport. This integration provides seamless, bi-directional synchronization of case and customer data between the two platforms.
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[Full Article]
May-19-2013 |
| Avaya Collaboration Pod Speeds Cloud Deployments |
Avaya announced availability of the first offering within the Avaya Collaboration Pods portfolio. Avaya Collaboration Pod for Avaya Aura® Virtualized Environments represents a new model for deploying real-time virtualized communication and collaboration applications that accelerates and simplifies the path to public and private clouds. The Collaboration Pod for Avaya Aura Virtualized Environment provides enterprises and Cloud Service Providers (CSP) with a full stack, plug and play communications and collaboration solution that can be deployed in hours instead of days or months. Collaboration Pods reduce or eliminate long planning cycles, extensive cabling, integration testing and optimization phases. The newly introduced Pod Orchestration Suite simplifies ongoing operations through a single interface for managing all Pod components.
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[Full Article]
Apr-14-2013 |
| Mitel Announces Cloud-Based Contact Center Solution for Small and Mid-Size Business in the U.S. |
Mitel, a provider of cloud and premises-based unified communications software solutions, announced the release of its Mitel AnyWare Cloud Contact Center solution. The latest addition to the company's comprehensive suite of cloud-based products, Mitel's Cloud Contact Center solution is ideally suited to small and mid-sized businesses looking to take advantage of predictable operating costs, avoid capital expenditures and off-load management and maintenance of contact center infrastructure. Mitel AnyWare Cloud Contact Center enables agents to work anywhere -- from home, the office, or remotely -- while providing all of the management and reporting tools designed to ensure customer inquiries are addressed at the first point of contact. The solution is fully managed by Mitel in highly secure and reliable data centers, offloading customers IT teams from the design, deployment and day-to-day management.
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[Full Article]
Apr-14-2013 |
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