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Featured White Papers and Articles
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• 2011 Survey Results: How Support Behaviors are Changing for Mobile and Social Media Environments
• 2010 Service and Support Metrics Survey
• Research Insight: Effectively Measuring Customer Loyalty
• Using Web-based Support Tools to Improve Customer Service
• Getting Customers to Love You
• Software-as-a-Service Tops Industry Trends
• How Service Brand Equity Can Influence Product Selection
• 3 Steps to High Performance Operations
• Reeling in Big ROI with Analytics: How to Maximize your Customer Feedback Program
• The Data Game
• CRM Technology is Only a Piece of the Puzzle
• Voice Automation or Outsourcing? Make the Cost-Cutting Strategy Fit the Call
• Best-In-Class Intranets Are Corporate Workhorses
• Customer Service E-Mail in a "Do Not Call" World
• Adapting Blog Technologies To Corporate e-Newsletters
• The Importance of Sales Letters
• Always Ask about Competitors
• CRM From The Inside Out

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CRMindustry.com Research Center -- CRMindustry.com regularly conducts member research to provide you a benchmark of what other service and support operations are doing in the industry. View the executive summary and graphs for the latest research reports.

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SupportIndustry.com Member Access -- Your membership entitles you to access the member's only area of supportindustry.com, a web site dedicated entirely to the Service and Support marketplace. Check out this resource today!

RecognizeServiceExcellence.com Member Access -- View content related to all aspects of creating a corporate culture that promotes great service, including topics such as training, leadership, teams, the new workforce and much more.

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