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Welcome to the crmindustry.com Ask The Expert page. This page has a collection of Expert Insights from leading practicioners in the CRM marketplace. The Expert Insights are added on a regular basis, so check back soon for the latest postings.

Reeling in Big ROI with Analytics: How to Maximize your Customer Feedback Program
by Dr. Jodie Monger – President, Customer Relationship Metrics

The Data Game
by Katie Cole, Director of Data Analysis, Quris

CRM Technology is Only a Piece of the Puzzle
by Michael P. Callaghan, CEO, Opus Group

Integration Woes Plague CRM Campaigns
by crmindustry.com

CRM Customization: Is it an ROI Slayer or Savior?
by crmindustry.com

How To Ensure Success With CRM
by Paul Lavallee, VP of Sales, Salesnet

Improve Project Results Using The Techniques Of E-mail Marketing
b By Todd Brehe, Gallatin Technologies

Can Your CRM Staff e-Satisfy?
by Linda Lauritzen, Director of Global Contact Centers, Manpower

How can CRM tools improve customer loyalty and retention?
by Jeffrey Phillips, VP, Product Strategy and Marketing, iSeg Technologies

What Role Does Culture Play in CRM?
by Rich Gallagher, Client Support Manager, The CBORD Group




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